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Terms and conditions
- OWNERSHIP and COMPANY INFORMATION
- A. ONLINE CONTRACT FORMATION
- B. DELIVERY INFORMATION AND SHIPPING COST
- C. PAYMENT METHODS
- D. PRODUCTS
- E. LOGISTIC, DELAYED/ LOST/ ERROR
- F. RETURNS. RIGHT TO CANCEL
- G. WARRANTY
- H. CLAIM
- I. INDUSTRIAL AND INTELLECTUAL PROPERTY
- J. SECURITY AND PRIVACY
- K. LEGAL
OWNERSHIP and COMPANY INFORMATION
In compliance with Law 34/ 2002 of the Information Society and Electronic Commerce ( Commerce Services Act ) , we inform you that the ownership of the domain of our shop , WWW.OCTILUS.NET corresponds to OCTILUS GRUPO IBERIA , SL society legally established in Spain and registered in the Mercantile Registry of Madrid , Volume 18139 , Book 0 , Folio 43, Section 8m, Page M- 313829 , Inscription 1. CIF B- 83444448 and registered office at C / Valle de Tobalina , 58 - B , 28021 Madrid.
For inquiries, you can contact Octilus by email email@example.com or our customer service phone 91 187 57 12 ( from 9am to 18pm , Monday to Friday)
In compliance with the provisions of Royal Decree 1906/ 99 of 17 December, on the electronic contracting with general conditions and the Law of the Retail Trade ( Law 7/1996 of January 15 , as amended by law 47/2002 of 19 December ) as applicable to the provisions on distance selling in Articles 38 et seq OCTILUS GRUPO IBERIA , SL (hereinafter OCTILUS ) reports :
Purchases made OCTILUS ARE SUBJECT TO THE TERMS AND CONDITIONS CONTAINED IN BUYING THE PAGE AT THE TIME OF THE STUDIED FOR PURCHASE ORDER . The formalization of an order implies full acceptance of each and every one of the conditions of employment set .
These conditions of purchase have been exposed in due time , in accordance with current legislation .
A. ONLINE CONTRACT FORMATION
Both parties expressely declare that the acceptance of the purchase by the CUSTOMER is carried out by the follow-up of the purchase procedure in the website.
Fulfilling online or by phone the purchase of a product by the CUSTOMER implies the complete acceptance of these Terms & Conditions.
The contract should be considered completed from the date in which the CUSTOMER gives consent to these Terms and Conditions or the Terms and Conditios published at the moment of the purchase, by inserting the personal datas into the purchase procedure and as the CUSTOMER confirms the purchase. Customer’s confirmation is equally valid by our webpage or by phone.
The CUSTOMER must read and accept these Terms and Conditions before he confirms the purchase.
B. DELIVERY INFORMATION AND SHIPPING COST
The following delivery times start at the moment when the order is shipped from our warehouse. You shall consider that some products are not available for immediate shipment and must arrive to our warehouse from the manufacturer. the shipment of the order depends on the availability for shipment of every product (see product file) and on the verification of payment. depending on the payment method chosen, the process could last 24/72h.
** DHL EXPRESS £11.00
The product will be delivered in approximately 24/48h. The shipment will have a tracking number.
** GLS EXPRESS £8.00
The product will be delivered in approximately 3/4 Days. The shipment will have a tracking number.
** DHL GLOBAL MAIL £1.99
The product will be delivered in approximately 4/7 working days and doesn’t have any tracking number. we will not held responsible of the possible delays, not depending from us. If your purchase is urgent, we sugget you choose the trackable option.
This shipping option is permitted only for orders less than £40.
Not depending on Octilus, delivery could suffer a delay. If you don’t receive your order in 30 working days fro the shipment date, we will consider the order as “lost” and you will be able to open a complaint. Any complaint should be made writing to firstname.lastname@example.org.
As you are purchasing a product outside of the European Union, the United States Customs could ask you to pay customs duties for the import of the products, just before to deliver you the parcel.
In this case we inform you that any additional fee due to customs dutie or taxes go on your account and have to be payed by you. Octilus cannot have any control about this fees. The Customs policies vary from a country to another. For more information, please contact theCustoms Customer Service. International shipments could be opened and inspected by Customs. If you reject the order because you don’t want to pay customs duties, the order will be resent to us. As soon as we receive it, we will refund you the money of the product but not any shipment cost. The refund period could last until 30 working days.
C. PAYMENTS METHODS
The failure of payment means the inability of the client to access the requested product. ( The non-receipt of the full amount by Octilus makes impossible the shipping).
Once the payment is verified, Octilus begins to prepare the order and ships it.
After receiving the payment corresponding to an ORDER, Octilus shall issue and send the INVOICE with the order to the address on the subscription or specified by the customer.
If you need invoice with tax information, please fill it in the order. Once it’s checked, it’s not possible to modify an invoice.
- (2) Credit Card
We’ll accept that form of payment for any amount . You'll have to add the amount of the purchase transportation costs ( if any). For security reasons , our virtual POS functions within a secure server with an SSL certificate. This guarantees the confidentiality of your transaction data at the time of payment. Furthermore, Octilus incurs no unnecessary risks because, at any time, receive or see your card details .
Only they can make payments by credit card with the new payment system secure CES ( Secure Electronic Commerce ) . If your operation is not authorized by Visa, it may be because you have not activated your card for the possibility of using online payment . In this case, we recommend that you contact your bank to enable payment CES.
Once payment authorization on the secure servers are finished , you will return to Octilus .
If you do not confirm your order arrives , please let us know immediately in the mail email@example.com.
Where the amount of a purchase had been fraudulently or improperly loaded , using the number of card payment, the holder thereof may apply through your bank , cancel the charge to OCTILUS provided that the prior presentation clears reporting by these facts . The refund thereof will be made by written complaint , which must be accompanied by the documents (complaint) proving the loss or theft of the card with which the payment was made. However, if the purchase had been effectively it by the cardholder and demands to return were not a result of having exercised the right of withdrawal or resolution and , therefore , had improperly required the cancellation of the corresponding charge , that shall be liable to the seller to compensation for damages caused as a result of such cancellation.
- (3) PayPal (less than £125)
This payment method is valid for less than £125. You'll have to add the amount of the purchase transportation costs (if any).
At the time of completing the purchase, you will be taken to PayPal gateway. You must authorize your purchase prior identification in the PayPal payment system.
Once the payment authorization on the PayPal servers, will return to Octilus to confirm the order. If you do not confirm your order arrives, please let us know immediately through mail firstname.lastname@example.org
MEASURES AND ALWAYS CHECK COMPATIBILITY WITH YOUR PRODUCTS UNIVERSAL TERMINAL
The price indicated at all times next to the product including VAT.
The products do not include shipping and handling charges to be paid by the customer and will specify in the shopping cart and order.
There is a typographical error in any of the prices listed, you communicate that error and you exercise the right to withdraw the purchase at no cost on your part.
All pictures try to show the products as closely as possible, although the designs and colors may vary slightly due to upgrades in products and designs.
In the event that the information provided does not correspond to the characteristics of the product have the right to withdraw from your purchase at no cost on your part.
E. LOGISTIC, DELAYED/ LOST/ ERROR
For the shipment of your purchase suffered some delay , we will contact you by email or telephone in time to communicate the new deadline. Let us your data correctly , in order to successfully reach you if necessary. If you were not in agreement, you can cancel or modify your order without any compromise .
In exceptional cases , OCTILUS reserve the right to apportion the order sending the items available and leaving open a second shipping, items not available. In this case , the second shipment will be made at no additional cost .
If the chosen product is not available in find " stock ", the buyer may , within thirty days, to recover the amounts paid .
**** If your package was returned to us by post or by courier for any of the following causes : absent, unknown recipient , unanswered, incomplete address , expiration office , request rejected ... We will contact you to inform you of this failed delivery attempt and how to proceed .
If it was your mistake , not correctly specify the address or pick up the package , you will have to pay the shipping as appropriate to re- send your order
If the error is ours, we will proceed to send it again without additional expense.
OCTILUS is not responsible for that may lead to a delay in delivery of the product but is committed to ensure resolution as quickly and efficiently as possible.
WE ACCEPT NO CLAIM IF ITEM IS NOT MISSING PRESS WITHIN 24 HOURS FOLLOWING DELIVERY ORDER
In the case of an impact on transport, must notify within 24 hours of receipt in the mail email@example.com
After the terms specified , no further complaints against OCTILUS on the state that gave the genres ported permitted.
F. RETURNS, RIGHT TO CANCEL
In Octilus , we are sure you will be satisfied with your purchase . However, if you wish to return an item purchased , we indicate the steps below.
Octilus gives you the chance to benefit from 45 days (instead of 7 days marking the article L 121-20 of the Consumer Code ) to return a product you are not satisfied. This period starts from the date of receipt of your package.
You have 45 calendar days to change your mind!
Products must be returned in their original condition with the original packaging together with the invoice. You can return the products for 45 days from the date you received your package and we will refund the total product cost. Shipping costs of returning goods yourself. If the product is opened, it is essential that both the packaging and contents as well as accessories, are intact . We can not access your refund request if the packing is worn, tampered or damaged product or its accessories.
- All returns must be authorized by OCTILUS
- After receiving the return , we will analyze its contents. Incomplete, damaged or spoiled returned items will not be accepted .
- This right of withdrawal and return does not apply to goods made to the consumer's specifications or clearly personalized or which by their nature can not be returned or are liable to deteriorate or expire rapidly .
- On the right of withdrawal the shipping and handling paid by yourself.
- In the event that the product is returned for being defective and not working properly, or sent in error, the shipping costs will of our own quoted shall follow the same process. Due to the many modalities sent , the cost of the maximum amount to be returned is 8.30 £. We won't refund, in any case, an amount beyond 8.30 £. Expenses will be reimbursed once their return. A must join to us the ticket generated spending sent .
A CARRIAGE RETURNS WILL NOT BE ACCEPTED.
If defective product, product withdrawal or wrongly sent , the procedure is the same.
To make a return and / or refund the product successfully , you must follow the following steps ;
1 - contact us immediately by email to firstname.lastname@example.org
2 - Print and complete this form and attach it to the return package along with a copy of the invoice . The form submission is essential .
3 - Send us the package prepaid to the following address :
c / Valle de Tobalina nº 58 - B
28021 , Madrid
4 - You must wait for receive and process your return . We will contact you via email or telephone .
* We try to output all returns as quickly as possible but please note that this process can take up to about a month.
In the event that the client detects a problem at the time of delivery of your order ( defective product, damaged packaging , missing or damaged products) must contact our customer service center at the email within email@example.com the first 24 hours of receipt . If not reported , no claims will be accepted.
WE WILL NOT ACCEPT ANY ITEM MISSING OR DEFECTIVE IF YOU DON’T CONTACT US WITHIN 24 HOURS FOLLOWING DELIVERY ORDER.
The return of the product in our physical stores will be subject to the same conditions as those of the web . Any request for a refund in store product purchased through our website may be rejected by the store at the time of doing the same if you notice that do not qualify for return.
Under the provisions of Royal Decree 1 /2007, all products sold by Octilus benefit from a legal guarantee of conformity which lasts two years for new products.
But only if the defect or non- conformity of the product occurs during the first six months , it is understood that the fault existed when the product unless proven otherwise delivered.
If the lack of conformity becomes apparent after those first six months, which you will , to make use of the warranty, you must show that the problem is factory and has not been caused by misuse or by the passage of time. To do this, we suggest you ask an expert , the cost shall be borne , in order to specify the cause of the lack of conformity and whether it has been caused by misuse of the device or not . If it is shown that the failure is factory , you will be entitled to benefit from the guarantee .
You may choose to require repair or replacement, unless one of these two options is objectively impossible or disproportionate.
In the event that it can not be repaired the product , nor it can be replaced with an identical one, you will have the option to request the price reduction , reimbursement thereof or the possibility of replacing the product with a different ( feature not identical) you can choose yourself .
Defects caused by neglect, beatings , use or misuse, unsuitable voltage , improper installation, or materials subject to wear from normal use are not included.
The covers are considered decorative products except those in which other special features specified.
Return screensavers whose installation was not properly done is not acceptable.
Further clarification regarding the general conditions of sale or any other legal queries concerning OCTILUS GRUPO IBERIA, SL, CLIENT has available the following address:
OCTILUS GRUPO IBERIA, SL
C / Valle de Tobalina # 58 - B,
28021, Madrid, Spain.
Customer Service: 91 187 57 12 (from 9 to 18pm, Monday to Friday).
Complaint forms are available to the consumer or user.
I. INDUSTRIAL AND INTELLECTUAL PROPERTY
All content on the Site OCTILUS (illustrations, texts, names, trade marks, pictures, videos) are property of OCTILUS, its co-contractors or partners. Any partial or total reproduction of the contents by any means and in any form is subject to prior and express authorization of OCTILUS. All information content, files and programs our service is protected by Spanish and international laws regarding intellectual property and copyright. OCTILUS can not give permission to copy, publish or distribute any content to third parties who do not have intellectual property rights. Any use of this content fraudulently will be considered a crime of forgery, severely punished by the Intellectual Property Code.
J. PRIVACY AND SECURITY
In compliance with current legislation on data protection , the user is informed that personal data requested through the web or other means pages will be incorporated into the files of those who OCTILUS is responsible and will be subject automated processing.
In compliance with the provisions of Organic Law 15/1999 of December 13 , customers and users of OCTILUS may at any time exercise their rights of access, rectification , cancellation and opposition of their personal data , communicating by sending a firstname.lastname@example.org email to either C / Valle de Tobalina address , 58 - B , 28021 , Madrid. The name, user and email with which he discharged is indicated. A photocopy of the ID of the user is required .
The information provided by the user will be used by OCTILUS exclusively for the following purposes:
1 - Sending orders , writing invoices and warranty contracts.
2 - Sending regular store information , products or services OCTILUS , including the latest news as they occur in this regard. In any case those mentioned above , once registered in databases OCTILUS , YOU can exercise their rights of access, rectification , cancellation and opposition at any time , in accordance with current legislation.
3 - In the case of purchases made by credit card or PayPal, OCTILUS USER may request some additional information as well as faxing copy of your identity document and / or credit card .
While browsing in a OCTILUS cookies will be generated :
Cookies are small data files generated by instructions sent by web servers to browsers the user and which are stored in a specific directory on your pc in order to gather information compiled by the file itself .
If you do not wish cookies to be installed on your hard drive , you must configure your Internet browser software to block them. Similarly, the user can freely destroy cookies . If the user decides to disable cookies , quality and speed of service can reduce and even lose access to some of the services offered on our website .
If these cookies are not active , you can have problems when ordering on the web and access your account .
These Terms are governed by Spanish law.
In the event that the buyer is domiciled outside Spain , both parties hereby expressly waive any other jurisdiction, the Courts of Madrid ( Spain )
These General Terms and Conditions are current as of August 28, 2013 .